Privacy Policy

Commitment to Your Privacy

At Serplux, we place the highest importance on safeguarding your privacy. This Privacy Policy explains the types of information we collect from our users and how we responsibly manage and use that information to enhance your experience.

If you have questions or need further clarification about our privacy practices, feel free to get in touch with our support team. This policy exclusively covers the data gathered through our website and does not apply to information collected offline or via channels unrelated to our platform.

Data Collection Practices

We believe in full transparency when it comes to gathering user data. We only collect personal information when it’s necessary and with clear intent. When you contact us directly, we may ask for details such as:

• Your full name
• email address
• phone number
• Message content or attachments

If you register for an account on Serplux, we may also request:

• Your company name
• Business address
• Additional contact details

This information helps us deliver personalized services, better user experiences, and communication tailored to your business needs.

How We Use Your Information

At Serplux, the information we collect is used solely to deliver a better, more secure, and highly optimized experience for our users. Here’s how we utilize the data:

• To operate, maintain, and improve our website’s functionality
• To personalize your interaction and ensure a smooth user journey
• To study behavioral patterns for improving site performance
• To build new tools and introduce enhanced features based on user needs
• To communicate with you regarding customer service, support, updates, and product related insights
• To send tailored emails and promotional content that aligns with your interests
• To identify and prevent any unauthorized or suspicious activity

Server Logs Usage

Serplux follows industry-standard protocols to manage server logs, a practice widely adopted by hosting providers. These server logs may track non-personal identifiers such as:

• IP addresses
• Web browser versions
• Internet Service Providers (ISPs)
• Access time and date stamps
• Pages visited or exited
• Number of clicks

We use this anonymized data to conduct site diagnostics, track engagement, analyze usage trends, manage web performance, and gather insights on visitor behavior and demographics. This helps us fine-tune our platform to serve you better.

Cookies and Tracking Tools

To deliver a more personalized and optimized experience, Serplux utilizes cookies and similar tracking tools. These are used to remember user preferences, track browsing behavior, and tailor web content based on browser type and usage patterns. These technologies help us better understand visitor interactions and improve your journey on our platform.

External Privacy Policies

Please note that Serplux’s privacy guidelines apply solely to our platform and services. We do not take responsibility for the data practices of external advertisers or third party websites. We recommend reviewing the privacy terms of those individual providers for further clarity. If you'd like to manage or disable cookies, browser settings offer customization options. For detailed steps, visit the official support pages of your specific browser.

California Consumer Privacy Rights (CCPA)

In compliance with the California Consumer Privacy Act, Serplux acknowledges and respects the privacy rights of residents in California. As a user, you are entitled to the following rights:

• The right to know what personal data has been collected
• The right to request removal of personal information from our records
• The right to opt out of any sale of personal information
• The right to receive a response to your privacy related request within 30 days

GDPR Compliance and Data Protection Rights

Serplux is fully aligned with global privacy regulations, including the General Data Protection Regulation (GDPR). If you're a resident of the European Economic Area (EEA), you are entitled to specific rights to safeguard your personal information. These include:

• The right to request access to your personal data
• The right to request corrections to inaccurate data
• The right to request data deletion
• The right to limit how your data is processed
• The right to object to the processing of your personal data
• The right to request a copy of your data in a transferable format

If you would like to exercise any of these rights or inquire further, please contact us using the details provided on our website.

Information Related to Children

Ensuring the safety and privacy of minors online is one of our top priorities. Serplux does not knowingly collect personal details from individuals under the age of 13. We strongly encourage parents and guardians to monitor their children's online interactions

If you suspect that your child has shared personal information on our platform, we urge you to get in touch with us immediately. Upon verification, we will take prompt action to delete such data from our system.